Welcome to Blackneck Coffee

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From Yunnan’s misty highlands, each bean grows with patience and purpose — delivering bright flavor while helping protect the Black-necked Crane’s home.

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Shipping Policy

At Blackneck Coffee, we offer free shipping on all orders within the United States. No minimum purchase is required.

We process and ship orders within 1-3 business days after confirmation. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery. Delivery typically takes 3-7 business days, depending on your location.

Please note: Shipping may experience slight delays during holidays or extreme weather conditions. We will keep you updated with any changes.

Return & Refund Policy

At Blackneck Coffee, customer satisfaction is our priority. As coffee is a perishable food product, returns and refunds are only accepted under the following conditions:
Eligible Returns:
Products received damaged, contaminated, or with packaging defects.
Incorrect items received that do not match your order.
Non-Eligible Returns:
Returns based on taste preferences, personal reasons, or mistaken orders.
Products that have been opened, used, or improperly stored.
Return Process:
Please contact our customer service at [contact@blackneckcoffee.com] within 7 days of receiving your order. Include your order number and photos of the issue. Our team will review your request and guide you through the return process within 1-2 business days.
For approved returns, we will cover all return shipping costs. Refunds will be processed to your original payment method within 10 business days after receiving and inspecting the returned product.
Important Notes:
All returned items must remain unopened, unused, and in original packaging.
Customized gift sets and limited edition products are non-refundable unless defective.
Black Neck Coffee reserves the right to final interpretation and policy updates.

Customer Support

For any questions or concerns, please contact us:
Email: contact@blackneckcoffee.com

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Return & Refund Policy

At Blackneck Coffee, every order is crafted with care.
Because coffee is perishable, we cannot accept returns for personal preferences or opened items.

If your order arrives damaged, defective, or incorrect, please contact us at contact@blackneckcoffee.com within 7 days of delivery, providing your order number and photos.

All eligible items must remain unopened and in original packaging.
Approved refunds will be issued within 10 business days after inspection.

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